Support2026-03-12T07:41:51+08:00

Support

A good place to start if you need quick answers.

Installation & Setup

Can I install an AURUS mini-split myself?2026-03-12T02:05:25+08:00

DIY installation is not recommended and may void your warranty. Proper installation requires handling refrigerants, correct line set configuration, vacuuming, charging, and electrical work by a certified technician.

How do I connect my AURUS mini-split to my home Wi-Fi?2026-03-12T03:13:48+08:00

Yes, we offer one-on-one tutoring, study resources and academic counseling to help students who need additional support.

Do I need a certified technician to install my unit?2026-03-12T03:14:04+08:00

Parents receive regular progress reports via email and can access a dedicated parent portal to track grades, attendance and feedback.

What electrical requirements are needed for installation?2026-03-12T03:14:33+08:00

Absolutely. Our platform includes discussion boards, group projects, and live chat options to foster communication and collaboration between students and teachers.

Smart Features & Connectivity

Is voice control supported?2026-03-12T06:05:50+08:00

Absolutely. Our platform includes discussion boards, group projects, and live chat options to foster communication and collaboration between students and teachers.

Can I control my unit remotely?2026-03-12T06:05:35+08:00

Absolutely. Our platform includes discussion boards, group projects, and live chat options to foster communication and collaboration between students and teachers.

Does the system work with Wi-Fi 5 GHz?2026-03-12T06:05:11+08:00

Absolutely. Our platform includes discussion boards, group projects, and live chat options to foster communication and collaboration between students and teachers.

What app do I need to control my AURUS mini-split?2026-03-12T06:02:22+08:00

Absolutely. Our platform includes discussion boards, group projects, and live chat options to foster communication and collaboration between students and teachers.

Efficiency, Rebates & Certifications

Are AURUS systems energy efficient?2026-03-12T06:09:09+08:00

Absolutely. Our platform includes discussion boards, group projects, and live chat options to foster communication and collaboration between students and teachers.

Why do some models qualify and others don’t?2026-03-12T06:08:46+08:00

Absolutely. Our platform includes discussion boards, group projects, and live chat options to foster communication and collaboration between students and teachers.

Do AURUS mini-splits qualify for rebates?2026-03-12T06:08:25+08:00

Absolutely. Our platform includes discussion boards, group projects, and live chat options to foster communication and collaboration between students and teachers.

Purchasing & Availability

How do I become a distributor?2026-03-12T06:28:09+08:00

Absolutely. Our platform includes discussion boards, group projects, and live chat options to foster communication and collaboration between students and teachers.

Can I buy directly from the website?2026-03-12T06:27:52+08:00

Absolutely. Our platform includes discussion boards, group projects, and live chat options to foster communication and collaboration between students and teachers.

Where can I buy AURUS mini-splits?2026-03-12T06:27:32+08:00

Absolutely. Our platform includes discussion boards, group projects, and live chat options to foster communication and collaboration between students and teachers.

Warranty & Registration

What if I have questions about my warranty?2026-03-12T06:34:01+08:00

Absolutely. Our platform includes discussion boards, group projects, and live chat options to foster communication and collaboration between students and teachers.

How do I register my warranty?2026-03-12T06:28:43+08:00

Absolutely. Our platform includes discussion boards, group projects, and live chat options to foster communication and collaboration between students and teachers.

What warranty coverage do AURUS systems include?2026-03-12T06:28:27+08:00

Absolutely. Our platform includes discussion boards, group projects, and live chat options to foster communication and collaboration between students and teachers.

Parts & Service

Do you offer technical support?2026-03-12T06:29:47+08:00

Absolutely. Our platform includes discussion boards, group projects, and live chat options to foster communication and collaboration between students and teachers.

Where can I get replacement parts?2026-03-12T06:29:32+08:00

Absolutely. Our platform includes discussion boards, group projects, and live chat options to foster communication and collaboration between students and teachers.

Prefer to talk now? Let’s chat.

Start a conversation with our support team and get real-time help from an AURUS specialist.

Prefer to talk now? Let’s chat.

Start a conversation with our support team and get real-time help from an AURUS specialist.

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